Does your BDC have clearly defined core values? Is customer service one of them? If you don’t have established values and process’s in place, then you need to define, implement and optimize them today. Were certain your competitors are! Make Blueprint your first call, we make sure client experience is Core Value #1.
A best in class BDC ? No different then salespeople selling a car and handing the client to finance, except this hand off is to your service advisor, a profit center indeed. The average dealership receives 300-500 calls a day, each an opportunity to capture revenue. How are your opportunities being handled?
70% of your customers want to do business on the phone. The connected consumer demands a BDC process that empowers the staff to drive revenue and efficiencies higher.
Enroll in our Service BDC Call Evaluation and find out!